Starbucks Performance Discussion Transcript
Brian Niccols: DE, I’ve noticed some consistent performance issues in your recent work. Can you help me understand what’s happening?
DE: I’m doing the best I can with the current workload.
Brian Niccols: I appreciate your effort, but there are specific areas where we need improvement. Let’s discuss these constructively.
DE: What exactly do you mean?
Brian Niccols: Your recent project deliverables have been consistently late, and the quality doesn’t meet our team’s standards. I want to understand if there are obstacles preventing you from performing at your best.
DE: I have a lot of challenges right now.
Brian Niccols: I’m here to support you. Let’s create a performance improvement plan that addresses your challenges and helps you succeed.
Analyze the conversation. What specific steps should Brian take to tackle the situation? Provide a timeline.